FAQ | Jbsara

KOKSARA Shopee BR

https://shopee.com.br/koksara.br

KOKSARA Shopee MX

https://shopee.com.mx/koksara.mx

KOKSARA Shopee PH

https://shopee.ph/koksara.ph

KOKSARA Shopee SG

https://shopee.sg/koksara.sg

KOKSARA Shopee TW

https://shopee.tw/koksara.tw

KOKSARA Shopee TH

https://shopee.co.th/koksara.th

Q4. I’m new to retinol. What should I be cautious about when using the Retinol Serum?

A. Retinol requires a skin adjustment period: ✅ Start with a small amount, 2–3 times a week, then gradually increase usage. ✅ Use only at night, and apply sunscreen the next day to protect your skin. ✅ Retinol may cause dryness, so apply a good moisturizer afterward.

Q5. Does the sunstick leave a greasy or cakey finish when reapplied?

A. JBSARA's sunstick has a matte and lightweight texture, so it can be reapplied without feeling sticky or ruining makeup. It also has a waterproof formula, making it long-lasting even in hot or humid conditions.

Q1. Which skin types are JBSARA products suitable for?

A. JBSARA products are designed for all skin types, including sensitive skin. Many of our products have undergone hypoallergenic testing and contain carefully selected ingredients to target various skin concerns.

Q3. Can I use the Niacinamide 20% Serum with other products?

A. Avoid using it with Vitamin C (Ascorbic Acid) as their pH levels differ significantly, which may cause irritation. Since this serum has a high concentration, start with a small amount and gradually increase usage.

Q2. What is the recommended order of using JBSARA skincare products?

A. The basic skincare routine is as follows: ① Cleansing → ② Toner → ③ Ampoule/Serum → ④ Eye Cream → ⑤ Moisturizer → ⑥ Sunscreen (morning) You can adjust the routine based on your skin needs.

Q7. Do you offer international shipping?

A. Yes! JBSARA ships to over 10 countries. However, delivery times may vary depending on customs regulations in each country.

Q8. Can I return or exchange a product if it doesn’t suit my skin?

A. For hygiene reasons, opened products cannot be returned or exchanged. However, if there is a defect or issue with your product, please contact our customer service, and we will assist you promptly.

Q6. Where can I purchase JBSARA products?

A. JBSARA official products are available on Shopee, Koksara, and AllKoreaShops.

Q9. What should I do if my skin feels irritated or red after using a product?

A. Mild irritation can be normal, but if discomfort persists, discontinue use and soothe your skin. Niacinamide & Retinol: Start with a patch test and gradually increase usage. Centella & Snail Serum: Best for soothing the skin, but discontinue use if irritation occurs. If symptoms persist, consult a dermatologist.

Q10. Why does my serum leave a white cast or residue on my skin?

A. High concentrations of Niacinamide (20%) can sometimes leave a white residue if your skin lacks moisture. ✅ Apply a toner or moisturizer first to keep your skin hydrated. ✅ Use a small amount and layer gradually instead of applying too much at once.